These Terms and Conditions (“Agreement”) govern your access to and use of nbktravel.com (“Website”) and the related products, booking facilities, digital platforms and services offered by NBK Travel & Tourism (collectively, “Services”). This Agreement is between you (“User”, “you” or “your”) and NBK Travel & Tourism (“NBK Travel & Tourism”, “we”, “us” or “our”). By accessing or using our Services, you confirm that you have read, understood and accepted this Agreement.

If you use the Services on behalf of a company or another legal entity, you confirm that you are authorised to accept these terms on its behalf. In that case, references to “you” and “your” include that entity. If you do not agree to these terms or do not have the necessary authority, you must not use the Services. This Agreement governs your use of the Services even though it is accepted electronically and does not require a physical signature.

1. Eligibility and Account Responsibilities

You must be at least 18 years old to use our Services and make a booking. By using the Services, you confirm that you meet this requirement. Where account registration is available, you are responsible for providing accurate information, protecting your login credentials and maintaining the security of your account. You are also responsible for activities carried out through your account and must notify us promptly if you suspect unauthorised access or another security breach.

We may review account registrations before granting access. False, incomplete or misleading information may result in registration being declined or an account being suspended or closed. We may restrict, suspend or terminate access where an account is used in breach of this Agreement, for suspected fraudulent activity, or in a manner that harms the Services or other users. Where an account has been terminated for these reasons, we may restrict further registration.

2. Travel Products and Supplier Conditions

Flights, accommodation, holiday packages, transfers, tours and other travel arrangements may be provided by independent airlines, hotels, tour operators and other suppliers. Each booking is subject to the relevant supplier’s terms, including its rules on availability, payment deadlines, amendments, cancellations, refunds and no-shows. Please review the applicable fare rules and booking conditions before confirming your purchase. Prices, seats, rooms and other travel services remain subject to availability until confirmed in accordance with the applicable booking process. Submitting an enquiry or initiating a payment does not, by itself, guarantee confirmation or ticket issuance.

3. Prices, Billing and Payment

You agree to pay the amounts presented and accepted during the booking process, including applicable supplier charges, taxes and disclosed service or payment processing fees. Prices and offers may change before confirmation. Any changes affecting a confirmed booking will be handled in accordance with the applicable booking conditions and law.

We reserve the right to decline or place a booking on hold where payment cannot be verified, information appears incorrect, or a transaction is reasonably suspected to be fraudulent. We may request supporting identification or evidence of payment authorisation where necessary. If we need to amend, decline or cancel a booking, we will make reasonable efforts to contact you using the details supplied at the time of booking.

4. Online Payments and Verification

By making an online payment using a credit card, debit card or bank account, you confirm that you are the cardholder or account holder, or that you have their permission to make the payment. Online payments are subject to authorisation by the relevant bank and payment service provider. A payment attempt does not constitute a successful payment unless confirmation is received.

If an online payment is declined or remains incomplete, you must arrange an alternative payment within 24 hours or before the applicable ticketing or supplier payment deadline, whichever is earlier. Alternative arrangements may include payment at our office or a bank transfer using details provided by our authorised team. During this period, fares, rates, seats, rooms and other availability are not guaranteed. Failure to complete payment within the applicable deadline may result in cancellation. Where a transaction requires additional verification, we may request supporting documents and place ticket issuance or service confirmation on hold until the review is completed.

5. Cancellations and Refunds

Cancellation and refund eligibility depends on the rules of the airline or service provider associated with your booking. Some fares and services may be non-refundable. Please read the relevant fare rules, cancellation conditions and booking terms before purchasing. Supplier cancellation charges and any service fees disclosed at the time of booking may be deducted from the refund. Where an airline reservation has not been ticketed, ticket cancellation penalties do not apply. However, any applicable payment gateway processing fee may still be deducted. If an airline authorises a full refund following a flight cancellation, natural event or other qualifying disruption, we will pass on the full amount refunded by the airline. Any separately applicable payment processing fee remains subject to the conditions below.

Payment processing fees charged by the payment provider may remain non-refundable even if the service is cancelled or not used, subject to disclosure at booking and applicable law. Cash payments and bank transfers may also be accepted, subject to the arrangements confirmed by our team. Refunds will normally be returned through the original payment method. Please allow a minimum of 10 working days from the date of cancellation for refund processing. The actual timeframe may be longer depending on supplier approval, receipt of funds and bank or payment provider processing. Nothing in this section limits any refund rights that cannot be excluded under applicable law.

6. Website Content and Information Accuracy

We aim to keep descriptions, prices, availability and promotional information accurate. However, errors, omissions or delays in updating information may occasionally occur. We may correct inaccurate information and update descriptions, pricing or availability when necessary. If an error affects an existing booking or payment, we will contact you regarding the available options and handle the matter in accordance with the applicable booking terms and law. An update date displayed on a page does not mean that every item of information on the Website has been reviewed or amended on that date.

7. Images, Destination and Property Information

Images, descriptions and other materials relating to destinations, hotels, tours and holiday packages may be supplied by airlines, accommodation providers, tour operators or other partners. These materials are used to present and promote the relevant travel products. Photographs may be illustrative and may not show the exact room, vehicle, view or experience included in a particular booking. Please refer to your confirmed booking details for the services included. Supplier names, photographs, logos, brands and trademarks remain the property of their respective owners.

8. External Services and Links

Our Services may contain links to third-party websites, applications or platforms. Unless expressly stated, a link does not indicate our endorsement, sponsorship or affiliation with the linked provider. Third-party platforms operate under their own terms and privacy policies. You should review those policies before using their services or providing personal information. We do not control external websites or independently guarantee the accuracy, security or availability of their content. To the extent permitted by applicable law, we are not responsible for losses arising from your independent use of those platforms. Where a third-party service is needed to fulfil your booking or a feature you request, relevant information may be shared as necessary to provide that service, subject to applicable data protection requirements and our privacy policy. Where affiliate links are used, NBK Travel & Tourism may receive a commission for qualifying purchases made through those links.

9. Advertisements and Promotions

The Services may display advertisements or promotional content from third parties. Any separate purchase, correspondence or promotional arrangement you enter into with an advertiser is subject to the terms agreed between you and that advertiser. To the extent permitted by law, we are not responsible for the advertiser’s representations, products or performance.

10. Intellectual Property

The Website and its content, including text, designs, graphics, logos and other materials, are owned by NBK Travel & Tourism or used with permission from the relevant rights holders. This Agreement does not transfer ownership of any intellectual property to you. All rights remain with NBK Travel & Tourism or the respective third-party owner. You must not reproduce, distribute, modify or commercially use protected content, branding or trademarks without prior permission from the relevant rights holder, except where permitted by law.

11. Service Availability and Disclaimers

The Website and related digital facilities are provided on an “as is” and “as available” basis, to the extent permitted by applicable law. Although we take reasonable steps to maintain our Services, we cannot guarantee uninterrupted access, error-free operation or the absence of technical interruptions. Access may occasionally be affected by maintenance, system issues or circumstances outside our reasonable control. To the extent permitted by law, we disclaim implied warranties relating to the operation of the digital Services, including fitness for a particular purpose and non-infringement. You are responsible for taking reasonable precautions when downloading materials or accessing external resources through the Services. These provisions do not exclude obligations relating to confirmed bookings or any consumer rights, warranties or liabilities that cannot lawfully be excluded.

12. Changes to These Terms

We may revise this Agreement to reflect changes to our Services, operating practices or applicable requirements. The updated version will be published on the Website with a revised “Last updated” date. Changes apply from publication unless another effective date is stated, subject to any notice or consent requirements under applicable law. Your continued use of the Services after changes take effect constitutes acceptance of the revised terms. Existing bookings remain subject to the terms accepted when the booking was made, unless otherwise agreed or required by law.

13. Acceptance

By accessing or using our Services, you acknowledge that you have read and understood this Agreement and agree to comply with its terms.

14. Contact and Escalations

For questions about these Terms and Conditions, booking concerns or escalations, please contact: NBK Travel & Tourism, Al Waab 55, Salwa Road, P.O. Box: 6002, Doha, Qatar. Email: escalations@nbks.com Website: https://nbktravel.com/

Last updated: 27 September 2026